Frequently Asked Questions
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What is the difference between Raw and Virgin hair?
Lets start with the true definition of virgin hair because it’s very important:
Virgin Hair: Human hair that has never been chemically or mechanically manipulated.
Raw Hair: Raw hair, is by true definition, virgin hair. However, the hair industry has been flooded with all types of hair that the word “raw” needed to be incorporated to properly differentiate between real virgin hair, “raw”, and processed virgin hair.
Real virgin hair will come in 3 basic textures; Straight, Wavy, & Curly. Anything else is processed. Body Wave, Kinky Curly, Exotic Curly, Loose and Deep Wave are all examples of processed virgin hair.
The main advantages to having Pure Raw Virgin Hair are as follows:
Higher quality and longer lasting hair
Natural looking and flowing hair that blends with all hair types
Cuticle aligned hair. No matting
No chemical processing
Hair is purely from one person no blended lengths or hair additives.
If you would like to learn more about raw hair vs virgin hair, please feel free to Contact Us.
Is it OK to color,bleach and use heat on my extensions?
You can absolutely treat your new hair just as you would your own. Because our hair is completely unprocessed one of the major benefits is you can color, cut, curl or straighten it any style you desire.
*Please note that our curly hair textures should not be brushed as it can get frizzy. It is best to use a wide tooth comb or your fingers to scrunch. All of our curly/wavy hair textures will straighten and revert back to their original wave/curl pattern again when wet.
What hair is thicker Cambodian hair or Indian hair?
Cambodian hair is slightly thicker and coarser than Indian hair, but is very lightweight. However, both will blend with all ethnicity and hair origins to include African American natural and Relaxed hair.
Does hair pattern change after its washed and conditioned?
Your hair is 100% pure and unprocessed meaning that no chemicals or steam has been used to manipulate the hair from it’s natural form.
Please note that no two bundles are identical, especially with curly hair. So your hair will be similar to the photos, but not identical.
Once the hair has been washed and/or conditioned, the hair’s natural textures will appear. The added bonus to having the original donor's hair pattern, vs a steamed hair pattern is the wave/curl pattern doesn’t drop as seen with steamed processed hair types like virgin hair.
How long will my hair last?
Please keep in mind that no 2 people care for their hair the same way. There are so many factors to consider; products used, climate, water, how often hair is washed, heating tools, and of course how you individually care for our hair. However, considering the best proper care is being done, we have seen our hair last a minimum of 2-3 years and longer.
When will my order ship?
Processing Times: The following processing times apply are as follows, per hair type being ordered.
Straight & Wavy Bundles in 1B: (Up to 10 Business Days)
Wavy Curly & Curly Bundles: (Up to 14 Business Days)
All Grey and Blonde: (Up to 21 Days)
All Closures and Frontals (Up to 21 Days)
All orders placed over the weekend and/or any federal holidays will begin processing the following business day. Once your order is prepared for shipping a shipping confirmation with your tracking number will be sent to you via the email address you provided.
Can hair extensions be returned or exchanged?
Due to Sanitary/Health concerns and regulations, there are no refunds on our Hair Extensions. Under very rare circumstances, an exchange may be authorized. *Please see our return/exchange policy under the contact us tab for more information.
Do you offer bundle deals?
We do not offer bundle deals, as we are providing you with some of the finest hair on the market today.