We Highly Recommend That You Do Not Make Any Hair Appointments , Until Your Hair Has Been Delivered. We are not responsible for late shipments due to incorrect address input, inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind weekends and holidays do not count as a business day and should be considered when calculating shipping times. We entrust USPS/UPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information in regard to shipping, please contact us.
Processing Times: The following processing times apply are as follows, per hair type being ordered.
Straight & Wavy Bundles in 1B: (Up to 10 Business Days)
Wavy Curly & Curly Bundles: (Up to 14 Business Days)
All Grey and Blonde: (Up to 21 Days)
All Closures and Frontals (Up to 21 Days)
PLEASE NOTE THAT ALL OF OUR PRODUCTS ARE CUSTOM MADE TO ORDER, WASHED & RE-INSPECTED ONCE IN HOUSE PRIOR TO SHIPPING.
All orders placed over the weekend and/or any federal holidays will begin processing the following business day. **Please Note: Weekends/Holidays are not included in business days. Currently we do not ship on Saturday, Sundays or Holidays.
We apologize for the inconvenience, but we do not have any way to give special delivery instructions to the USPS/UPS delivery person and any such instructions will be ignored. USPS/UPS will usually make several attempts to deliver your package. They may also leave a notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange an alternate delivery. It is the customers responsibility to arrange for package pick-up if necessary. No refunds will be issued for refused or abandoned shipments.
International Orders: Import duties, taxes, and charges are not included in the item prices or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
NO Refunds, ALL SALES are Final. We will not cancel, or refund orders for not acknowledging our processing times.
**SBKHair reserves the right to change or modify our policy at any time without giving prior notice.