Return & Exchanges
SBKHair takes pride in on our customer service and high rate of customer satisfaction. We thoroughly inspect all hair before shipment before leaving our factories in overseas, and are double checked in house prior to sending to you in order to ensure consistency and quality. If for some reason you are not satisfied with your order or purchase, we do offer the flexibility of an exchange policy on a case by case basis.
Very, Very Important: Before using your new hair extensions, please inspect the product thoroughly to ensure the correct length, color, texture, and quality are as desired. We encourage you thoroughly inspect and examine the hair, without cutting the zip ties or opening the bundles to ensure satisfaction with the product. DO NOT ADD PRODUCT, OR WASH THE HAIR. Once the hair is used we are limited on what we can do to help you if a problem arises.
If you would like to exchange your product, you must submit a RMA (Return Merchandise Authorization) request within 14 days of receipt of merchandise by emailing firstname.lastname@example.org, or calling customer service at 805-768-4247 M-F 10am-3pm.
SALE, ORDERS THAT ARE NOT IN STOCK AND ARE CUSTOM ORDERED, CUSTOM ITEMS AND CLOSURES AND FRONTALS, ARE NOT REFUNDABLE OR NON EXCHANGEABLE.
Please note: Federal law states you cannot return human hair products that have been used. We adhere to strict policies in regard to federal law, health regulations, and hygiene concerns. If the item is removed from the bundle and used in any visible manner, or manipulated with heat or chemicals of any sort all exchange policies are voided.
TO QUALIFY FOR AN EXCHANGE PLEASE SEE THE REQUIREMENTS BELOW:
The hair must remain in the bundle and not be untied at the top
The hair must be in its original packaging and tagged.
Returned packages must include a copy of the original invoice. To include any gifts or original packaging ex. hair bags.
Merchandise must be physically received before exchange can be granted. Please allow 72 upon receipt to inspect.
The product must be sent back at your expense. We recommend you use shipping provider with a signature confirmation service, and/or insurance to protect your package.
Hair and lengths that SBK no longer carries in stock but have been custom ordered Is considered a CUSTOM ORDER.
Please do not send unauthorized returns. Merchandise sent to us without an RMA cannot be tracked and may be lost. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address.
Any Chargebacks, Cash App,Square or PayPal disputes without initially contacting SBKHair for resolve, will automatically result in a forfeiture of any exchanges or refunds.
Again, Federal law states you cannot return human hair products that have been used. We adhere to strict policies in regard to federal law, health regulations, and hygiene concerns. If the item is removed from the bundle and used in any visible manner, all refund and exchange policies are voided.Please allow 7-10 business days for refund process.
NO Refunds, ALL SALES are Final.